Your Mobile App for Amazon Connect
Mobile Connect for Amazon Connect is the Mobile App that allows you to handle all types of Amazon Connect interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Amazon Connect for your mobile workforce. Available for iOS and Android via AWS Marketplace.
25K+
Onboarded users
5.0
Average rating out of 5
Accross all our solutions on several CCaaS platforms
Benefits
Experience the power of Amazon Connect on mobile
BENEFITS
Unified communication beyond contact center walls
Extend Amazon Connect beyond the contact center and unlock your field force's potential. Scale communications confidently, elevate customer satisfaction, and ensure every interaction, from contact center to field and beyond, reflects one consistent, professional voice.
BENEFITS
Eliminate customer blindspots
Understand what your field teams are doing and what your customers are thinking. With Mobile Connect, customer communications beyond your contact center are no longer a blind spot. Include field calls in your AI model training and control all communications from your mobile workforce - all within Amazon Connect.
Industry use cases
Mobile One provides benefits in almost every industry. Key industries highlighted below.
Banking
Gain industry compliance by recording all interactions for private bankers, relationship managers and branch workers.
Healthcare
Plug your field doctors and nurses into your CCaaS, ensuring patients receive the right care at the right time.
Insurance
Take control over your customer communication by onboarding your claim handlers and insurance experts in the field.
Automotive
Get your salespeople, showroom workers and service center on Amazon Connect to stay close to your customer at any time.
Life Sciences
Enable your lab or clinical staff to support their colleagues, clients or partners, On-the-go via their mobile phone.
Utilities
Save costs by onboarding your field technicians to efficiently communicate with customers and the central teams.
CRM integrations
Ensure your mobile workforce gets the context they need to quickly and efficiently handle interaction.
Monthly subscription pricing on a concurrent basis. Minimum 10 users. All billing and contracting processed through AWS marketplace, available in multiple currencies.
